Reference

Terms That Shape Your Account

With citibet, you can read the account rules before you open anything, and the same page covers access, data, and wallet checks.

Account rulesData checksWallet matchingLocal-law access

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How These Rules Work in Indonesia

citibet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These rules explain who can open an account, how identity checks work, and when we can pause access if the details do not match the record. Deposits through DANA, OVO, GoPay, and QRIS are matched against the registered name and transaction reference before the wallet is

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updated, so the request does not move forward on a mismatch. The same standard applies whether you open Sic Bo, Aviator, Rocket Crash, or a slot room like Jungle Delight. If you are in Denpasar, the steps are still the same: the local-law check comes first,
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then the account and payment checks follow. On a fresh device, we may ask you to recheck the email or re-enter a one-time code before the form can continue.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Ask Us About the Terms

If a clause is unclear, we point you to the exact part instead of sending a vague reply.

ACCOUNT CARE

How We Handle Your Policy Data

We keep only the details needed to run the account, check wallet requests, and handle disputes, plus the logs required by law.

Data Handling

We store the account name, contact details, and transaction references used to match DANA, OVO, GoPay, and QRIS requests. Extra fields stay out of the form unless they are needed for a specific check or legal request.

Cookies

Cookies keep the session alive, remember the device, and reduce repeated login steps on your own browser. They do not change the terms; they only help us recognise a returning session and spot a new device faster.

Account Security

Use a private password, keep the registered phone active, and never share one-time codes. If a new device or unusual login appears, we may ask for another check before the session continues.

Record Retention

We retain account and transaction records for verification, dispute handling, and legal duties. When that period ends, files are archived or removed through our internal process rather than left open indefinitely.

Change Requests

Send the request from your registered email, say exactly what should change, and include any file we ask for. We use that trail to avoid editing the wrong account.

Access Checks

Access depends on local law and is available only where local law permits. If the region or device fails the check, we pause the flow until the mismatch is cleared.

Questions About Access and Account Rules

These answers focus on what the terms mean for your account, your data, and your access route. We keep them short so you can check the rules before you continue, especially if you use DANA, OVO, GoPay, or QRIS and want to know which details must match. If you need a clause copy, the contact paths above are the right place to start.

They cover account creation, local-law access, wallet matching, data use, cookies, and the steps we follow when a request needs manual checking. The same terms apply across slots, live tables, and games like Sic Bo or Aviator.

No. Access depends on local law and is available only where local law permits. If the region check fails, we stop the process before any wallet request or session change is accepted.

The registered name, the wallet name, and the transaction reference should line up. If one detail differs, we may pause the request and ask you to send the matching record before it moves on.

Send the request from the email on file, tell us the exact field you want changed, and add any file we ask for. We verify the request against the account before we reply.

We keep records only for the time needed to run the account, confirm wallet requests, handle disputes, and meet legal duties. After that, the files are archived or removed under our internal process.

Yes. The same terms apply on mobile browsers, desktop browsers, and saved sessions on your own device. On shared devices, sign out after use so the next session does not inherit your account.

Do not continue with the account flow. You can contact us for the clause wording, and we will point you to the part that applies to your request or region.

Terms That Shape Your Account

Ask Us About the Terms

How We Handle Your Policy Data

Data Handling

Cookies

Account Security

Record Retention

Change Requests

Access Checks

Questions About Access and Account Rules

01 What do these Terms & Conditions cover?

02 Can I open an account if my region is not allowed?

03 What must match before a DANA, OVO, GoPay, or QRIS request is accepted?

04 How do I ask for a change to my account data?

05 How long do you keep my account records?

06 Do these rules apply on phone and desktop?

07 What if I do not accept a clause?

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