Reference

Legal clarity before you join citibet

Sic Bo, Jungle Delight, Valorant, Rocket Crash, Super Bingo, and Fish Hunter sit behind account rules that we explain before you open your account.

Local law appliesDANA recordsOVO receiptsGoPay checksQRIS logs

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What our legal notice covers

citibet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal notice explains the account relationship between you and citibet, including accepted use, identity checks, wallet records, data handling, and how we respond when local rules affect access. We keep legal wording tied to real account steps: you create a profile, confirm your mobile number,

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set a password, and may be asked for documents through Account > Profile > Documents when a review is needed. Deposits through DANA, OVO, GoPay, and QRIS create transaction references we may keep for reconciliation, dispute handling, and audit trails. Access or eligibility always depends on
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local law and is available only where local law permits. If a rule changes, we may restrict a feature, hold a request for checking, or ask you to confirm account details before the wallet continues.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACTS

Where to ask legal account questions

Legal questions should reach a person who can see your account trail, not a generic inbox with no context.

ACCOUNT CONTROLS

How we handle legal account records

Your account records are handled with legal purpose, not as loose notes across support channels. We connect profile details, login events, device sessions, cookie choices, and wallet references so a support agent…

Profile data

We collect details you enter during account creation, including mobile number and login credentials. If a legal check applies, we may ask you to upload documents through Account > Profile > Documents.

Wallet records

DANA, OVO, GoPay, and QRIS activity creates references that help us match your wallet balance with payment confirmations. These records support dispute checks, error tracing, and lawful account reconciliation.

Cookie use

Cookies help keep your session active, remember device preferences, and flag unusual access attempts. You can clear browser cookies, but we may ask for another login check afterward.

Device access

Mobile and browser sessions may be logged with time, device type, and approximate access region. This helps us answer legal questions about account entry or activity you say you do not recognise.

Retention approach

We keep account and wallet records only as long as needed for legal, operational, dispute, and security purposes. Some records cannot be removed immediately if a review or lawful obligation remains open.

Change requests

You can ask us to correct profile details, check account records, or close eligible data. Start through email or live chat, then complete any identity confirmation we request.

Answers about your legal rights

These answers explain how legal requests work before, during, and after account use. They focus on practical steps you can take: where to contact us, what details to include, how local law affects access, and why payment records may remain linked to your profile.

Access and eligibility depend on local law and are available only where local law permits. If your location, account details, or legal status raises a concern, we may restrict access or ask for confirmation.

The notice covers profile data, login records, wallet references, document checks, support messages, and activity tied to games such as Sic Bo, Jungle Delight, Rocket Crash, and Fish Hunter when linked to your account.

Yes, you can request eligible account records by email or live chat. We may ask you to confirm your registered mobile number, recent QRIS or e-wallet reference, and profile details before release.

Contact support from 10:00 to 02:00 WIB and explain what needs correction. For sensitive changes, we may direct you to Account > Profile > Documents or ask for extra confirmation.

We keep payment references to match wallet activity, resolve disputes, detect account errors, and meet lawful record needs. These references help us trace a transaction without sharing unnecessary private details.

Yes, you can ask us to close an eligible account through email or live chat. We first check identity, wallet status, open requests, and any record that must remain for legal or dispute reasons.

Use live chat for quick questions or email for a written request. Tell us the device type, browser, date, and account mobile number so we can locate the relevant session records.

Legal clarity before you join citibet

Where to ask legal account questions

How we handle legal account records

Profile data

Wallet records

Cookie use

Device access

Retention approach

Change requests

Answers about your legal rights

01 Is access to citibet allowed everywhere in Indonesia?

02 What account details are covered by the legal notice?

03 Can I request a copy of my account records?

04 How do I correct wrong profile details?

05 Why do you keep DANA, OVO, GoPay, and QRIS references?

06 Can I ask for account closure under the legal policy?

07 Who should I contact about cookies or device records?

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